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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. Dillan is an Operations Manager at Fancy Foods Ltd which is looking to expand the business into a new geographic are a. Dillan is doing some research into three potential locations for a new manufacturing and warehouse facility. Which of the following would be primary considerations for Dillan? Select TWO

A) potential business growth in the area
B) flow of traffic in the surrounding area
C) room for expansion
D) utilities services available
E) the availability of labour

2. There are four dimensions of operating processes; volume, variety, variation and visibility. What is meant by variation?

A) the number of different customers / markets for the product
B) the number of different products made
C) the amount of different uses for the item being produced
D) the fluctuation in demand for an item

3. Companies that have high-visibility processes require higher levels of customer management skills than companies with low-visibility processes. Is this TRUE?

A) no- low visibility companies must focus on increasing levels of customer service
B) no- all companies require customer management skills
C) yes- high visibility companies often have higher operating costs because of this
D) yes- high visibility companies often have lower operating costs because of this

4. Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

Which of the following will you put into box 5?

A) fixed-position layout
B) product layout
C) functional layout
D) cell layout

5. According to Juran, there are several options to improve quality- these include which of the following? Select THREE

A) reallocate
B) renovate
C) repair
D) remove
E) refine

Solutions: