Last Updated: Aug 04, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operational Risk, Sustainability and Ethics | 15-20% | - Ethical and responsible operations management - ESG considerations in operational design and delivery - Identifying, assessing and mitigating operational risks - Sustainable operations: green practices, circular economy |
| Topic 2: Quality Management and Performance Measurement | 15-20% | - Quality control, assurance and improvement tools - Quality standards: ISO 9000 series and related frameworks - Total Quality Management (TQM) concepts and application - Key Performance Indicators (KPIs) for operations - Measuring efficiency, productivity and customer satisfaction |
| Topic 3: Principles of Operations Management | 15-20% | - Operations strategy alignment with organizational goals - Definition, scope and role of operations management - Input-transformation-output model - Value creation, efficiency and effectiveness - Linkages between operations, procurement and supply chain |
| Topic 4: Lean, Agile and Responsive Operations | 15-20% | - Agile approaches: flexibility, responsiveness and speed - Lean principles: waste elimination, value stream mapping - Application in manufacturing, service and public sectors - Comparison and integration of lean and agile |
| Topic 5: Process Design, Planning and Improvement | 20-25% | - Benchmarking and process optimization - Capacity planning, demand management and resource allocation - Forecasting, scheduling and inventory management - Process mapping, workflow and design principles - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR |
1. Which of the following is not an example of Statistical Process Control?
A) Check Sheet
B) Scatter Diagram
C) Flowchart
D) Histogram
2. Doug's Doughnuts Ltd is a large manufacturer of doughnuts. They produce in excess of 100,000 doughnuts per day which are boxed and sent to supermarkets and other retail outlets for sale. Large pieces of machinery are used to make the doughnuts. Which form of maintenance would be the most appropriate to use at Doug's Doughnuts?
A) preventative
B) reactive
C) condition based
D) run to breakdown
3. There are four dimensions of operating processes; volume, variety, variation and visibility. What is meant by variation?
A) the number of different customers / markets for the product
B) the number of different products made
C) the amount of different uses for the item being produced
D) the fluctuation in demand for an item
4. Dillan is an Operations Manager at Fancy Foods Ltd which is looking to expand the business into a new geographic are a. Dillan is doing some research into three potential locations for a new manufacturing and warehouse facility. Which of the following would be primary considerations for Dillan? Select TWO
A) potential business growth in the area
B) flow of traffic in the surrounding area
C) room for expansion
D) utilities services available
E) the availability of labour
5. Which of the following would you likely find on a Process Control Chart which is being used to monitor the quality of products manufactured in a factory?
A) frequency of defects
B) upper and lower control limits
C) arrows showing the flow of goods
D) different activities completed and the amount of slack available in each activity
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: D,E | Question # 5 Answer: B |
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