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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integrations and Extensions | - Integration capabilities
|
| Oracle Fusion Service Overview | - Service Configuration Basics
|
| Knowledge Management | - Knowledge articles
|
| Field Service and Dispatch | - Field service operations
|
| Service Request Management | - Case and ticket handling
|
| Reporting and Analytics | - Service analytics
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?
- A. Users have not been given the "Knowledge Analyst" role.
- B. The Base Locale for the articles has not been enabled in the correct language.
- C. The User Group selected for authoring articles has been set to 'External".
- D. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
Correct Answer: A 🗳️
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?
- A. It enables anonymous users to search the DCS knowledge base.
- B. It is configured exclusively via the Engagement Cloud Security Console.
- C. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
- D. It does not require matching passwords between Engagement Cloud and DCS.
Correct Answer: A,B 🗳️
Which two are true characteristics about the lifecycle of a service request?
- A. If required, users can manually set the "Closed" status for a service request.
- B. "Customer working" is one of the five seeded status types.
- C. "Closed" status is set by an automatic job after a specified number of days.
- D. Users can reopen a service request when the status is set to "Resolved".
- E. Users can reopen a service request when the status is set to "Closed".
Correct Answer: C,D 🗳️
You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?
- A. You can send an e-mail notification to specified recipients.
- B. You can modify the workflow to update field values within the SR object.
- C. You can generate tasks for the SR object from the workflow.
- D. You will be required to code any new workflow actions in Groovy.
- E. You can define the workflow to run when certain fields of the SR object are changed.
- F. You must make the changes using the Page Composer tool.
Correct Answer: A,B,C,E 🗳️
Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?
- A. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
- B. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
- C. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
- D. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.
Correct Answer: B 🗳️
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