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Salesforce ED-Con-101 Exam Syllabus Topics:

Salesforce Certified Education Cloud Consultant Sample Questions:

1. Staff want to maximize the value of their Education Cloud org and CRM Analytics. They need a dashboard that tracks metrics, such as application status, the total number of applications, and how those totals compare to the previous period.
What should the consultant do?

A) Leverage the Admissions Insights dashboard.
B) Create a custom dashboard.
C) Leverage the Advisor Insights dashboard.

2. A help desk at a large university wants to track and measure average resolution times and escalations associated with student requests for password resets.
Which solution should a consultant recommend?

A) Salesforce Identity
B) Einstein Next Best Action
C) Service Cloud
D) Digital Engagement

3. An elementary school wants to implement an out-of-the-box solution to track enrollments by grade.
Which solution should the consultant recommend?

A) Nonprofit Success Pack
B) Education Data Architecture
C) Program Management Module
D) K-12 Architecture Kit

4. The system admin has asked for training so users can learn basic Salesforce functionality at their own pace and track lesson completion. The IT department budget for paid training is very low.
What should the consultant recommend?

A) Power of Us Hub
B) Trailhead
C) Salesforce Einstein
D) Trailblazer Community

5. A university needs an email marketing tool that all program staff can use for mass communications. Program staff need to send emails that list missing application items to students. The items are stored on a custom object in Salesforce. It is important that program staff only have access to their own department's marketing materials, leads, prospects, and templates.
Which solution should the consultant recommend?

A) Marketing Cloud
B) Digital Engagement Messaging
C) Salesforce Mass Email
D) Custom automation with an email alert

Solutions: