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Last Updated: Sep 26, 2026
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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Workspace Administration | 9% | - Multi-workspace architecture design - Workspace creation and approval process - Workspace visibility and configuration |
| Fundamentals | 9% | - Workspace and organization settings and dashboards - Slack paid plan features - User roles and responsibilities |
| App Administration | 10% | - App installation and configuration - Workflow Builder usage - Integration management |
| Channel and User Group Administration | 28% | - Archiving and deletion policies - User group creation and administration - Channel types and management |
| Enabling Slack Success | 15% | - Adoption strategy and best practices - Optimization and training - Analytics and usage measurement |
| User Lifecycle Management | 14% | - Authentication and access control - User provisioning methods - Guest account management |
| Security | 15% | - Data protection and retention policies - Security governance and compliance - Audit and monitoring |
Salesforce Certified Slack Administrator Sample Questions:
In which scenario would the Clips feature be the most useful to support asynchronous work?
(Select the best answer.)
- A. A project manager is showing their work to the rest of their project team and asking for feedback before the end of the week.
- B. A service representative is troubleshooting a time-sensitive issue in channel with their tier support team.
- C. A manager schedules time to thoroughly review a product release with their team.
- D. A manager is actively brainstorming with the leadership team on new department initiatives.
Correct Answer: A 🗳️
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You're an Org Admin for an organization with an Enterprise Grid plan. You receive a list of several full members who will be leaving the organization in 5 days, with the instruction to deactivate their accounts after their departure.
What is the best way to do this?
- A. Deactivate the members in the Organization Settings 'Members' tab.
- B. Deactivate the members utilizing the SCIM API.
- C. Request the Primary Org Owner do this, as they are the only one who can perform this action.
- D. Contact Slack via /feedback to get the members deactivated.
Correct Answer: B 🗳️
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Brian, an Org Owner on Enterprise Grid, needs to ensure that all Slack data is archived and stored outside of Slack.
What does Brian need to do?
- A. Enable DLP and quarantine all messages and files that need to be archived.
- B. Turn on Corporate exports to retrieve private data and store it elsewhere.
- C. Use a third-party eDiscovery app to retrieve and store data in a data warehouse.
- D. Contact Slack to set message and file retention policies at the Organization level to "Keep all messages".
Correct Answer: C 🗳️
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In your role as an Org Admin, you are advising a user working on a market research project.
The VP of Human Resources requested a sensitive internal report. Typically, communication takes place in a public project channel.
What should you recommend the user do?
- A. Send the report in a DM to the VP of HR.
- B. Post the report in the project's public channel.
- C. Send the report in a group DM to the VP and anyone whose information is included in the report.
- D. Create a private project channel to share the report with the VP and anyone whose information is included.
Correct Answer: D 🗳️
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Your company just moved to Slack Enterprise Grid after using Slack inconsistently across departments.
Current situation:
* Marketing team: one workspace with hundreds of channels and customizations.
* Sales team: two separate workspaces ("The Greatest Sales Team" and "More Deals More Money") with a few dozen channels each.
What is the best approach for streamlining your Enterprise Grid design while still meeting organizational needs? (Select the best answer.)
- A. Export all the existing workspace data from all workspaces and then import it into your new Enterprise Grid Org as a single consolidated workspace.
- B. Consolidate "More Deals More Money" and "The Greatest Sales Team," then rename the workspace as
"Sales." Then, update the URL to align with your organization's branding. Leave the marketing workspace as-is. - C. Move all the data out of the two sales workspaces and into the marketing workspace. Rename the marketing workspace to "Marketing and Sales." Archive the two sales workspaces.
- D. Delete the two sales workspaces and create a new workspace called "Sales" since you can't change core workspace details such as the URL. Leave the marketing workspace as-is.
Correct Answer: B 🗳️
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