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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

1. What are two product system differences between the push and pull processes?
Choose 2 answers

A) Pull eliminates excessive inventory.
B) Push moves the product forward in anticipation for demand.
C) Pull develops additional products.
D) Pull initiates quality control.
E) Push enhances employee relations.
F) Push lowers cost due to overproduction.

2. In which organizational layout would one expect to see items arranged by type?

A) Process
B) Product
C) Fixed
D) Hybrid

3. A construction company produces furnished pre-fabricated manufactured homes. The production manager has discovered the following challenges within one of the facilities:
* Production quantities are low and only a small number of homes are built efficiently.
* The facility space allows for low handling of materials.
* There is limited space available for employees to operate.
Which hybrid layout should be used to address the company's needs?

A) Group technology
B) Process performance metrics
C) Manufacturing technology
D) Statistical reduction control

4. Which function does marketing play in a just-in-time (JIT) organization?

A) JIT marketing focuses on customer-driven quality.
B) JIT marketing synchronizes product demand with assembly.
C) JIT marketing focuses on producer-driven quality.
D) JIT marketing simplifies inventory flow.

5. Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?

A) Enhance competition; understand consumer preferences; maintain communication with operations
B) Reward employees; motivate staff performance; manage operations planned changes
C) Review and recommend product changes; satisfy customer needs; open communication
D) Baseline for managing quality process; investment in preventative costs; budgeting

Solutions: