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Last Updated: Aug 15, 2026

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WGU Operations-Management Practice Q&A's

Operations-Management PDF
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WGU Operations-Management Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Process Design and Analysis20%- Process Types
  • 1. Product vs service processes
  • 2. Line, batch, continuous, project processes
- Process Performance
  • 1. Efficiency, productivity, cycle time
  • 2. Bottleneck identification and management
Topic 2: Supply Chain and Inventory Management20%- Supply Chain Design
  • 1. Supplier relationships and tiers
  • 2. Logistics and distribution
- Inventory Control
  • 1. EOQ, reorder point, safety stock
  • 2. Just-in-Time (JIT) and lean systems
Topic 3: Forecasting and Project Management20%- Project Management
  • 1. CPM/PERT, critical path analysis
  • 2. Project lifecycle and scope
- Demand Forecasting
  • 1. Qualitative and quantitative methods
  • 2. Error measurement and accuracy
Topic 4: Quality Management Methods25%- Total Quality Management (TQM)
  • 1. Principles and philosophies
  • 2. Cost of quality
- Quality Tools and Techniques
  • 1. Statistical process control and control charts
  • 2. Pareto charts, fishbone diagrams, flowcharts
Topic 5: Capacity Planning and Facility Layout15%- Layout Design
  • 1. Product, process, fixed-position layouts
  • 2. Location decision factors
- Capacity Concepts
  • 1. Capacity strategies and expansion
  • 2. Design capacity, effective capacity, utilization

WGU Operations Management (C215, VDC2) Sample Questions:

1. Which function does marketing play in a just-in-time (JIT) organization?

A) JIT marketing focuses on customer-driven quality.
B) JIT marketing synchronizes product demand with assembly.
C) JIT marketing focuses on producer-driven quality.
D) JIT marketing simplifies inventory flow.


2. Which two capacity measurement concepts should a firm consider when conducting a location analysis?
Choose 2 answers

A) Proximity to sources of supply
B) Site considerations
C) Building employee relations
D) Throughput time


3. Which two statements are true about effective capacity?
Choose 2 answers

A) An effective capacity is a permanent measure used to achieve design capacity.
B) An effective capacity maintains a minimum output rate under normal conditions.
C) An effective capacity is a temporary measure used to achieve design capacity.
D) An effective capacity is lower than design capacity.


4. How does a just-in-time (JIT) system influence all functional areas within a company?
Choose 2 answers

A) Companies' workers demonstrate intrinsic values.
B) Companies enhance workers' ability to perform.
C) Companies are able to reduce waste.
D) Companies can participate when it is convenient.
E) Companies develop new ways to generate revenue.


5. What is one advantage of a periodic review system?

A) All items are reviewed during the same time interval.
B) Inventory balances are updated after every transaction.
C) Less inventory is needed to protect against stockouts.
D) Items are handled individually.


Solutions:

Question # 1
Answer: A
Question # 2
Answer: A,B
Question # 3
Answer: A,D
Question # 4
Answer: C,E
Question # 5
Answer: A

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