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  • 78201X (Avaya IP Office™ Platform Support Certified Exam)
Exam Code: 78201X
Exam Name: Avaya IP Office™ Platform Support Certified Exam
Certification Provider: Avaya
Corresponding Certification: Avaya ACSS

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78201X

Updated: Sep 02, 2026

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Avaya 78201X certification exam is a valuable certification for professionals who want to demonstrate their expertise in Avaya IP Office™ Platform support. Avaya IP Office™ Platform Support Certified Exam certification can help professionals advance their careers and gain recognition in the industry. With the right preparation and dedication, passing the Avaya 78201X certification exam can be a rewarding experience for any professional.

Avaya 78201X Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya IP Office™ Platform Support Certified Exam
Exam Number:78201X
Certificate Validity Period:2 years
Real Exam Qty:60
Related Certifications:Avaya IP Office™ Platform Administrator
Avaya IP Office™ Platform Implementation
Exam Format:Multiple Select, Multiple Choice
Available Languages:English
Passing Score:70
Exam Price:$95 USD
Exam Duration:90 minutes
Sample Questions:Avaya 78201X Sample Questions
Exam Way:Pearson VUE testing centers / Online proctored exam available
Pre Condition:Recommended: Basic networking knowledge, familiarity with VoIP concepts, and hands-on experience with Avaya IP Office Platform. No mandatory prerequisites required.
Official Syllabus URL:https://www.avaya.com/en/exams/78201X/

Avaya 78201X Certification Exam is designed to test an individual's knowledge and skills in supporting the Avaya IP Office™ Platform. Avaya IP Office™ Platform Support Certified Exam certification is recognized globally as a benchmark of excellence and is highly valued by employers in the IT and telecommunications industries. The Avaya IP Office™ Platform is a powerful communication solution that enables businesses of all sizes to enhance their communication capabilities and improve their productivity. Avaya IP Office™ Platform Support Certified Exam certification exam is intended for individuals who are responsible for providing technical support for the Avaya IP Office™ Platform.

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/23005

Avaya 78201X Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: IP Office Installation and Configuration20-25%- Basic Configuration
  • 1. User and extension creation
  • 2. Hunt groups and call routing
  • 3. System time and region settings
- System Installation Procedures
  • 1. Firmware installation and upgrades
  • 2. Initial system setup
  • 3. System backup and restore
Topic 2: Unified Communications Features20-25%- Messaging and Voicemail
  • 1. Voicemail Pro features
  • 2. Email integration
  • 3. Message waiting indicators
- Call Handling
  • 1. Conferencing and meet-me conferences
  • 2. Auto Attendant configuration
  • 3. Call forwarding and transfer
Topic 3: Troubleshooting and Maintenance15-20%- Common Issue Resolution
  • 1. Registration and connectivity issues
  • 2. License troubleshooting
  • 3. Audio quality problems
- Diagnostic Tools
  • 1. System manager logs
  • 2. System status monitoring
  • 3. Call detail reporting
Topic 4: Security and System Administration10-15%- Security Features
  • 1. Firewall and port configuration
  • 2. User authentication
  • 3. Security certificates
- System Administration
  • 1. Environmental monitoring
  • 2. Admin rights and user management
  • 3. System health checks
Topic 5: IP Office Platform Architecture15-20%- System Components and Licensing
  • 1. IP Office system modes (Basic, Standard, Premium)
  • 2. Hardware platforms (IP 500, Server Edition)
  • 3. License types and activation
- Network Infrastructure Requirements
  • 1. LAN/WAN connectivity
  • 2. QoS configuration
  • 3. Bandwidth requirements
Topic 6: IP Endpoints and Clients15-20%- Soft Client Applications
  • 1. Avaya Workplace Client
  • 2. Mobile applications
  • 3. IP Office SoftConsole
- IP Telephone Support
  • 1. Phone registration and provisioning
  • 2. Firmware management for endpoints
  • 3. Supported IP phone models

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