Exam Code: C-C4H320-02
Exam Name: SAP Certified Application Associate - SAP Commerce Cloud Business User
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate

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Updated: Aug 29, 2026

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SAP C-C4H320-02 certification exam is intended for business users who are responsible for managing SAP Commerce Cloud. This includes individuals who work in sales, marketing, customer service, and e-commerce. Candidates should have a basic understanding of SAP Commerce Cloud and its functionality.

SAP C_C4H320_02 certification exam is an ideal choice for professionals who want to demonstrate their expertise in SAP Commerce Cloud Business User. SAP Certified Application Associate - SAP Commerce Cloud Business User certification is suitable for professionals who work in various roles, such as business analysts, project managers, developers, and consultants. Professionals who hold this certification can help organizations to effectively manage their e-commerce operations and improve customer satisfaction.

Reference: https://training.sap.com/certification/c_c4h320_02-sap-certified-application-associate---sap-commerce-cloud-business-user-g/

SAP C-C4H320-02 Exam Overview:

Certification Vendor:	SAP
Exam Name:	SAP Certified Application Associate - SAP Commerce Cloud Business User
Exam Number:	C-C4H320-02
Exam Price:	USD 250 (approx.)
Related Certifications:	SAP Certified - Business User - SAP Commerce Cloud
Real Exam Qty:	80
Certificate Validity Period:	Stay Current program (periodic assessments required)
Passing Score:	63%
Exam Format:	Multiple Response, Multiple Choice
Available Languages:	English
Exam Duration:	180 minutes
Sample Questions:	SAP C-C4H320-02 Sample Questions
Exam Way:	Delivered online via SAP Certification Hub or at authorized test centers; requires periodic Stay Current assessment to maintain certified status.
Pre Condition:	Recommended understanding of SAP Commerce Cloud business processes and functional workflows; experience with commerce operations or related SAP modules is beneficial.
Official Syllabus URL:	https://learning.sap.com/certifications/sap-certified-associate-business-user-sap-commerce-cloud

SAP C-C4H320-02 certification exam is a valuable credential for those who work with SAP Commerce Cloud and want to demonstrate their expertise in this area. By passing the exam, candidates can show that they have the skills and knowledge necessary to succeed as a SAP Certified Application Associate - SAP Commerce Cloud Business User.

SAP C-C4H320-02 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Integration Basics	8% - 12%	- Integration Concepts 1. Integration Scenarios Overview 2. SAP System Integrations Options
Topic 2: Web Content Management	11% - 20%	- SmartEdit and CMS 1. Personalization & Storefront Concepts 2. Web Content Features & UI
Topic 3: Product Content Management	11% - 20%	- Catalog and Product Modeling 1. Product Variants & Classification 2. Backoffice Product Management
Topic 4: Commerce Functionality	11% - 20%	- Commerce Operations 1. Search, Navigation & Pricing 2. Shopping Cart & Promotions
Topic 5: Order Management and Customer Support	8% - 12%	- Order & Support Processes 1. Assisted Service Mode (ASM) 2. Order Management Services Module
Topic 6: Essential Foundations	≥ 20%	- SAP Commerce Cloud Architecture and Fundamentals 1. User Roles & Security Management 2. Cron Jobs, ImpEx & Workflows

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