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EXIN ITIL Foundation (V4) Sample Questions:
1. Which statement about emergency changes is CORRECT?
A) Emergency changes should be authorized and implemented as service requests
B) The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
C) Emergency changes must be fully documented before authorization and implementation
D) The testing of emergency can be eliminated in order to implement the change quickly
2. Which guiding principle considers how the steps of a process can be performed as efficiently as possible?
A) Start where you are
B) Think and work holistically
C) Focus on value
D) Optimize and automate
3. What describes how components and activities work together to facilitate value creation?
A) A service relationship
B) The four dimensions of service management
C) The ITIL guiding principles
D) The ITIL service value system
4. What is recommended by the guiding principle 'progress iteratively with feedback'?
A) The identification of all interested parts at the start of an improvement initiative
B) An assessment of how all the parts of an organization will affect an improvement initiative
C) An improvement initiative that is broken into a number of manageable sections
D) A current state assessment that is carried out at the start of an improvement initiative
5. Which statement about outcome is CORRECT?
A) Outcomes rely on outputs to deliver results for a stakeholder
B) Outcomes give service consumers assurance of products or services
C) Outcomes help a service consumer to assess the cost of a specific activity
D) Outcomes use activities to produce tangible or intangible deliverables
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A |
By Rachel
