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Peoplecert ITILFNDv5 Exam Overview:
| Certification Vendor: | PeopleCert |
| Exam Name: | ITIL® Foundation (Version 5) Examination |
| Exam Number: | ITILFNDv5 |
| Available Languages: | English, Chinese, French, German, Italian, Japanese, Polish, Portuguese (Brazil), Spanish |
| Exam Format: | Multiple choice, Closed book, Single correct answer |
| Real Exam Qty: | 40 |
| Related Certifications: | ITIL® Version 5 Advanced Level Certifications ITIL® Foundation Bridge (Version 5) |
| Exam Price: | From US$690.00 |
| Certificate Validity Period: | 3 years |
| Passing Score: | 65% (26 out of 40 questions) |
| Exam Duration: | 60 minutes |
| Recommended Training: | PeopleCert Official Training Materials |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | Peoplecert ITILFNDv5 Sample Questions |
| Exam Way: | Online proctored exam or onsite at authorized test centers |
| Pre Condition: | No formal prerequisites; recommended for anyone entering service management, IT, or digital roles; prerequisite for ITIL Version 5 advanced certifications |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154 |
Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Value System | 20% | - Management Practices overview - Service Value Chain activities - Governance - Continual improvement - Guiding Principles (7 principles and application) |
| Topic 2: Four Dimensions of Product and Service Management | 17% | - Information and Technology - Value Streams and Processes - Partners and Suppliers - Organizations and People - Holistic approach and interdependencies |
| Topic 3: Product and Service Lifecycle | 17% | - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire - Iterative and flexible application |
| Topic 4: ITIL Management Practices | 28% | - General Management Practices
|
| Topic 5: Digital Product and Service Management Concepts | 18% | - Service relationships: provider, consumer, partners - Value co-creation and stakeholder collaboration - Key definitions: product, service, value, outcome, cost, risk, utility, warranty |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
1. Which statement about the 'band of visibility' is CORRECT?
A) It applies exclusively to modern, technology-based digital service models
B) It represents all aspects visible between provider and consumer organizations
C) It defines the complete path of the customer's service journey
D) It includes only the activities visible to the service provider
2. A healthcare IT provider is planning to launch a new digital appointment system. According to
'Focus on value', what should the organization do first?
A) Evaluate the risks and financial consequences for the consumers
B) Analyze how the system will help patients achieve their goals
C) Identify who the service consumers and key stakeholders are
D) Understand why patients use the appointment service
3. Which of the following dimension of product and service management addresses organizational and cross-organizational workflows?
A) Partners and suppliers
B) Information and technology
C) Value streams and processes
D) Organizations and people
4. A company plans an improvement initiative and ensures it is clearly linked to organizational goals and objectives. Which continual improvement step is being performed?
A) Take Action
B) Where do we want to be?
C) Where are we now?
D) What is the vision?
5. Which will help solve incidents more quickly?
A) Target resolution times
B) Collaboration between teams
C) Escalating all incidents to support teams
D) Detailed procedural steps for incident investigation
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: B |
By Julian
