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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

A) Cart Based API using Omni Out
B) Custom API via lightening Out
C) Digital commerce SDK
D) Digital Commerce API

2. UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

A) Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item
B) Create one decomposition relationship each from all commercial offerings to the same technical product
C) Create one decomposition relationship each via one parent class product from all commercial offerings
D) Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.

3. Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A) Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
B) Use call out to fully automate the flow so that no manual steps are required
C) Use data raptor to assist with integration and introduce several manual task into the flow.
D) Use the integration procedure to manage the various task that technician need to undertake

4. Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

A) No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product
B) No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
C) An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
D) An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes

5. Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

A) Leverage the CPQ cart for all cases minimize the implementation effort
B) Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
C) Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
D) Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.

Solutions: