Exam Code: 132-S-720.1
Exam Name: Specialist Call Center Implement and Support Elective Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification

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Updated: Sep 03, 2026

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Avaya 132-S-720.1 Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Avaya Specialist Call Center Implement and Support Elective Exam
Exam Number:	132-S-720.1
Real Exam Qty:	60-70
Exam Duration:	90 minutes
Exam Format:	Multiple choice questions, Scenario-based questions
Related Certifications:	Avaya Certified Implementation Specialist (ACIS) Avaya Call Center Solutions Certifications Avaya Certified Support Specialist (ACSS)
Available Languages:	English
Sample Questions:	Avaya 132-S-720.1 Sample Questions
Exam Way:	Proctored certification exam via Avaya authorized testing providers or online proctoring platforms (availability varies)
Pre Condition:	Recommended knowledge of Avaya Aura Contact Center or similar contact center platforms and basic telephony concepts

Avaya 132-S-720.1 Exam Syllabus Topics:

Section	Objectives
Topic 1: Implementation and Configuration	- Routing strategies and vectoring basics - Agent and skill configuration - Initial setup of Avaya call center systems
Topic 2: Call Flow Design	- Queue management and load balancing - Designing call flows and scripts - IVR configuration and integration
Topic 3: Reporting and Optimization	- Performance metrics and KPIs - Optimization of agent utilization and routing efficiency - Call center reporting tools
Topic 4: Avaya Call Center Architecture	- Overview of Avaya contact center solutions - System components and integrations - Call routing and distribution concepts
Topic 5: System Support and Maintenance	- Troubleshooting call routing issues - System logs and diagnostics - Monitoring call center performance

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