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Avaya 3000.3 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Small and Medium Enterprise (SME) Communications Solutions Exam |
| Exam Number: | 3000-3 |
| Passing Score: | 70% |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 3 years |
| Exam Price: | $125 USD (historical) |
| Exam Format: | Scenario-Based, Multiple Choice |
| Real Exam Qty: | 59 |
| Related Certifications: | Avaya IP Office Implementation Avaya SME Communications |
| Recommended Training: | Avaya IP Office Implementation Training |
| Exam Registration: | Avaya Learning & Certification |
| Sample Questions: | Avaya 3000.3 Sample Questions |
| Exam Way: | Retired June 23, 2012; previously delivered via Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended experience with Avaya IP Office and SME telephony environments |
| Official Syllabus URL: | https://www.avaya.com/en/support/training-certification/ |
Avaya 3000.3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Troubleshooting & Support | 20% | - Fault isolation and issue resolution - Backup, restore, and software updates - System monitoring and routine maintenance |
| Topic 2: Network & Telephony Integration | 20% | - SIP trunking and PSTN connectivity - Security and access control - LAN/WAN connectivity and QoS |
| Topic 3: Infrastructure & Requirements Gathering | 25% | - Application integration and capacity planning - Customer business and productivity requirements - Data network assessment and readiness - Existing PBX, dial plan, and telecom infrastructure |
| Topic 4: Implementation & Configuration | 35% | - Voicemail, messaging, and unified communications - Licensing, feature activation, and system setup - Avaya IP Office system deployment - User configuration, dial plan, and routing |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
Question #1
Which two email client are supported for IP Office IMAP services? (Choose two.)
- A. MS Outlook
- B. Lotus Notes
- C. Lotus Messages
- D. Microsoft office Communicator
Answer: A,B
Question #2
A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status).
- A. IIS
- B. CCR
- C. Voicemail Pro
- D. ContactStore
- E. One-X Portal
Answer: B
Question #3
Which outcome can be prevented with a correctly designed multi-site SCN solution?
- A. Oversubscribed VMPro ports
- B. Tromboned calls
- C. Oversubscribed voice Mail storage
- D. Compromised ACD routes
Answer: A
Question #4
The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The telephone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?
- A. The telephone display message cannot be changed.
The prompt can be changed by telephone but cannot use a .wav file. - B. The telephone display massage cannot be changed.
The prompt cannot be changed. - C. The telephone display message can be changed
The prompt can changed by telephone or can use a .wav file. - D. The telephone display message can be changed.
The prompt can be changed by telephone but cannot use a .wav file.
Answer: C
Question #5
Which IP office application can be installed on the same server as CCR?
- A. one-X Portal
- B. IP Office Voicemail Pro up to 16 voicemail ports
- C. IP Office Administration Suite
- D. IP Office Voicemail Pro up to 20 voicemail ports
Answer: B
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