SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
1. A well structured support centre will comprise multiple roles and assist message solving.
Which of the following roles is the primary contact for the SAP Channel Development Manager within the Partner Support Organization?
A) Support Coordinator
B) Incident Processor
C) Service Consultant
D) Sales Executive
2. How can you setup SAP EarlyWatch Alert?
A) Connecting to SAP Service Marketplace and defining your landscape
B) Using SMSY transaction to activate a pre-defined SAP EarlyWatch Alert
C) Connecting to SAP Service Marketplace and setting up the parameters
D) Using SMSY transaction to create your logical components first, if this is not already done
3. What are the goals of the enablement program for SAP PartnerEdge partners? (Choose two)
A) To accelerate the ramp up of SAP PartnerEdge partners
B) To ensure that SAP PartnerEdge program is a completely self-help environment
C) To assist SAP PartnerEdge partners with non-technical requirements
D) To manage the readiness of SAP PartnerEdge partners to provide support
4. When a message is directed to SAP via SAP Solution Manager, which status does the message have in the Service Desk?
A) Confirmed
B) Sent to SAP
C) Information to SAP
D) Incident forwarded
5. Which of the following statements is a true representation of an installation?
A) An installation is related to the number of employees in that organization.
B) An installation can contain only one system linked to it.
C) Each customer has only one installation per legal entity.
D) Each customer can have several installations associated to their identifier.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: A,D | Question # 4 Answer: B | Question # 5 Answer: D |
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By Madeline

