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HP HP2-I47 Exam Overview:
| Certification Vendor: | Hewlett Packard Enterprise |
| Exam Name: | Selling HP PS Lifecycle Services 2023 (HP2-I47) |
| Exam Number: | HP2-I47 |
| Exam Price: | Approx. 90–120 USD (varies by region) |
| Available Languages: | English |
| Real Exam Qty: | 45-60 |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple choice, Scenario-based questions |
| Exam Duration: | 60 minutes |
| Passing Score: | 70% |
| Related Certifications: | HPE Sales Certification HPE Product Sales Credentials |
| Recommended Training: | HPE Sales Training Programs HPE Training and Certification Learning |
| Exam Registration: | HPE Certification Portal Pearson VUE HPE Exams |
| Sample Questions: | HP HP2-I47 Sample Questions |
| Exam Way: | Online proctored exam via Pearson VUE or authorized testing centers |
| Pre Condition: | No formal prerequisites required; recommended familiarity with HPE sales and services portfolio. |
| Official Syllabus URL: | https://certification.hpe.com/ |
HP HP2-I47 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HPE Lifecycle Services Overview | - Introduction to HPE PS Lifecycle Services - Service portfolio positioning |
| Lifecycle Engagement Model | - Manage and support phase - Consult and design phase - Deploy and implement phase - Optimize and retire phase |
| Sales Strategy and Positioning | - Selling methodology for services - Competitive differentiation |
| Customer Value and Business Outcomes | - Value proposition of lifecycle services - Customer challenges and pain points |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
1. An HP Partner is working with an install-base customer that wants increased security for new HP devices as well as existing non-HP devices.
What should the Partner consider when discussing this deal with the customer?
A) HP Manageability Services help with consistent, scalable, and secure software deployment.
B) Users can install HP Client Security Manager on the HP devices as well as the third-party devices.
C) HP Proactive Security includes services to implement and manage configuration policies.
D) HP Wolf Pro Security can be attached to the deal.
2. What is the benefit for HP Partners to attach HP Lifecycle Services to HP hardware? (Select two.)
A) By increasing customer stickiness via deeper relationships through end-to-end solutions
B) By increasing the average unit price of hardware sales to drive higher margins
C) By decreasing the length of the standard hardware warranty
D) By offering a tiered volume discount strategy that can be passed along to customers
E) By extending the length of the contract's term indefinitely until canceled by one or the other party
3. An enterprise customer is interested in upgrading the PCs that its employees use. The IT manager does not have the staff to set the preferred boot order and network boot options on each individual PC.
Which HP Service would help this customer?
A) Proactive Insights
B) Defective Media Retention
C) Hardware Support Onsite
D) Custom System Setting Services
4. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?
A) Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
B) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
C) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
D) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,B | Question # 3 Answer: D | Question # 4 Answer: A |
By Clark
