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ServiceNow CIS-HAM Exam Syllabus Topics:
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NEW QUESTION 46
A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the following? (Choose three.)
- A. Track its monetary value or costs
- B. Manage its procurement, maintenance, or retirement
- C. Track its operational information
- D. Know its relationships to other assets in the CMDB
- E. Manage its associated license, warranty, or lease contracts
Answer: A,D,E
NEW QUESTION 47
For a model to be fully normalized, what must be added to the model record?
- A. Model number
- B. Owner
- C. Manufacturer
- D. Version
Answer: C
NEW QUESTION 48
When using transfer orders to move multiple assets from a single stockroom to another, how should each asset be listed?
- A. Each asset should be listed in an individual transfer order
- B. Each asset should be listed as a transfer order line on the transfer order
- C. Each asset should be listed in a transfer order task on the transfer order
- D. Each asset should be listed as a transfer order line on the transfer order task
Answer: C
NEW QUESTION 49
What are the goals of IT asset management (ITAM)? (Choose four.)
- A. Provide financial reporting
- B. Provide decision support
- C. Track logical relationships
- D. Optimize cost
- E. Improve productivity
- F. Improve operational usage
Answer: A,C,D,E
NEW QUESTION 50
What are the three types of catalogs in ServiceNow? (Choose three.)
- A. Asset Catalog
- B. Product Catalog
- C. Consumable Catalog
- D. Vendor Catalog
- E. Service Catalog
Answer: A,B,D
NEW QUESTION 51
What minimum role is required in order to use the Hardware Asset dashboard?
- A. asset
- B. ham_user
- C. inventory_admin
- D. ham_admin
- E. asset_manager
Answer: B
NEW QUESTION 52
What is the difference between ITAM personas and ITAM Roles? (Choose four.)
- A. Personas represent types of users of the product
- B. Roles control access to features in the product
- C. A user may have multiple roles and personas
- D. Personas control access to features in the product
- E. Roles represent types of users of the product
- F. A user may have multiple roles, but a single persona
Answer: B,C,D,E
NEW QUESTION 53
What must exist before a consumable can be consumed? (Choose three.)
- A. A model category record
- B. A consumable record
- C. A transfer order record
- D. A stock order record
- E. A model record
Answer: B,C,E
NEW QUESTION 54
Which features are part of the ServiceNow Mobile App? (Choose two.)
- A. Provides end users visibility to their assigned hardware
- B. Enables end users to log incidents for their assigned assets
- C. Provides users visibility to their disposed consumables
- D. Enables reclamation of mobile devices
Answer: B,C
NEW QUESTION 55
What are ways to measure trustworthy data? (Choose four.)
- A. Sustainability
- B. Credibility
- C. Dependability
- D. Reliability
- E. Transferability
- F. Plausibility
Answer: A,C,D,E
NEW QUESTION 56
Stockroom C has seven Bluetooth keyboards with a total value of $630. The asset manager procures two more of the same model keyboards for $360 and adds them to Stockroom C.
When one of these keyboards is consumed, what is the value of the consumed Bluetooth keyboard?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION 57
What are the four tiers of Capability Blueprint?
- A. Trustworthy Data, Lifecycle Management, Process Integration, Strategic Conformance
- B. Trustworthy Data, Practical Management, Process Integration, Business Alignment
- C. Trustworthy Data, Practical Management, Operational Integration, Strategic Conformance
- D. Trustworthy Data, Lifecycle Management, Operational integration, Business Alignment
Answer: C
NEW QUESTION 58
Which applications are required to perform a blind audit of your asset inventory?
- A. Hardware Asset Management (HAM) and ServiceNow Agent mobile app
- B. Hardware Asset Management (HAM) and ServiceNow My Assets mobile app
- C. ITSM Asset Management and ServiceNow My Assets mobile app
- D. Hardware Asset Management (HAM) and Software Asset Management (SAM)
- E. ITSM Asset Management and ServiceNow Agent mobile app
Answer: B
NEW QUESTION 59
Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names?
- A. Asset tracking unit
- B. Asset tag
- C. Model number
- D. Model category
- E. Display name
Answer: D
NEW QUESTION 60
How can you automate the replenishment of stock levels?
- A. Transfer Orders
- B. Stock Filters
- C. Stock Rules
- D. Transfer Rules
Answer: B
NEW QUESTION 61
Which mobile app can users leverage to create assets, perform inventory audits, and receive assets?
- A. Now Onboarding App
- B. Now Mobile App
- C. Now Procurement App
- D. Now Agent Mobile App
Answer: B
NEW QUESTION 62
How does an end user determine what consumables they have consumed?
- A. Navigate to Self-Service > My Hardware Asset Dashboard
- B. Navigate to Asset > Hardware Asset Dashboard
- C. Navigate to Self-Service > My Assets
- D. Navigate to Self-Service > My Consumables
Answer: D
NEW QUESTION 63
How could you quickly determine if you had the Hardware Asset Management (HAM) plugin installed on your instance?
- A. Check for the Hardware Assets module in the application navigator
- B. Check for the Hardware Asset Management application in the application navigator
- C. Check for the Hardware Asset Dashboard module in the application navigator
- D. Check for the Asset application in the application navigator
Answer: D
NEW QUESTION 64
What are model records?
- A. Models are specific versions or various configurations of an asset
- B. Models directly associate configuration item (CI) classes with asset classes
- C. Models are any computer, device, software or service in the CMDB
- D. Models are anything capable of being owned or controlled to produce economic value
Answer: B
NEW QUESTION 65
What happens to the associated assets when you cancel a transfer order line on a transfer order?
- A. A transfer order line cannot be cancelled once it is in a state of Ready for fulfillment
- B. All assets on the transfer order are released, but their state remains Pre-allocated
- C. The asset(s) on the order line are released and they can be attached to another transfer order
- D. The asset(s) on the order line are released, but their state remains Pre-allocated
- E. All assets on the transfer order are released and they can be attached to another transfer order
Answer: D
NEW QUESTION 66
What do certification filters define?
- A. The assets to be certified
- B. The percentage of tasks required for the certification to be considered complete
- C. When the certification is performed
- D. What fields are displayed for certification
Answer: D
NEW QUESTION 67
What information would you find on the Inventory tab of the Hardware Asset dashboard? (Choose three.)
- A. New hardware assets found by audits
- B. Active stock rules
- C. Hardware nearing end of warranty
- D. Open asset audits
- E. Requests that require sourcing
- F. Hardware models up for end of life
Answer: A,D,E
NEW QUESTION 68
Which values does the "Asset tracking strategy" field provide to affect individual models? (Choose three.)
- A. Create assets
- B. Merge CI
- C. Leave to category
- D. Don't create assets
- E. Create consumable asset
Answer: A,C,D
NEW QUESTION 69
What is the impact of a customer opting out of the ServiceNow Content Service for specific models?
- A. Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted
- B. Customer doesn't receive Content Library updates
- C. Unrecognized data doesn't get sent to the ServiceNow Content Service
- D. Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates
Answer: A
NEW QUESTION 70
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