Last Updated: Aug 10, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Environment Diagnosis & Stakeholder Management | 20% | - Identify and engage key stakeholders - Assess business context, drivers, and challenges - Customer Conversation Framework |
| Topic 2: Business Value Analysis & Solution Design | 25% | - Quantitative and qualitative value assessment - Financial metrics: CAPEX, OPEX, ROI, TCO - Build business case and value proposition |
| Topic 3: Architectural Approach & Business Architecture Role | 15% | - Enterprise architecture alignment - Role of business architect in customer engagements |
| Topic 4: Relationship & Outcome Management | 20% | - Continuous improvement and value expansion - Track and report business outcomes - Deepen customer strategic partnership |
| Topic 5: Implementation, Governance & Change Management | 20% | - Benefits realization and measurement - Organizational change and adoption strategy - Project governance and risk mitigation |
1. Which action is a recommended way to capture concerns about benefits?
A) Conduct a focus group with people who are close to the plan and who know the business area.
B) Watch a user who is trying to do her job.
C) Ask people their opinion in a large group meeting.
D) Include a question in the company employee satisfaction survey.
2. Which option best reflects information that must be captured before you create the business case?
A) customer's budget and expectations for ROI
B) assessment of the customer's procurement process
C) estimate of investment required: initial investment, recurring for each period, and specific to a project or component
D) detailed analysis of cost savings that results from a pilot
3. Which pieces of information help to assess user readiness for a rollout?
A) budget and testing script
B) user awareness and time scheduled for training
C) number of users and years in role
D) number of changes in processes and number of open help desk problems
4. You are working on a project to install a new RFID system for a logistics company. Which obstacle to realizing benefits should you expect?
A) The users have not been trained to capture before and after data points.
B) The infrastructure has not been in production mode for at least 3 months.
C) The system is in a pilot stage.
D) Transaction volumes are 5% different than expected.
5. Which option is a way to validate that you have established credibility with a business executive?
A) Ask an IT stakeholder to inquire with the executive on your behalf.
B) Ask the executive whether you could join a future staff meeting and present for 15 minutes.
C) Offer to show the executive a demonstration of the latest security software.
D) Brainstorm with the internal team to get feedback from peers.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B |
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