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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?

A) Offshoring
B) Onshoring
C) Insourcing
D) Nearshoring

2. A service operations team monitors a critical service. They receive thousands of events every day, and operators are trained, so they know which events require a response. Sometimes they miss an important event, and this causes service level targets to be breached. What is the BEST approach to resolve this issue?

A) Recruit and train additional operations staff
B) Renegotiate service level targets
C) Review and automate filtering of operations data
D) Improve operations team training

3. During the Design and Transition activity, the testing team uncovers that non-production environments have been manually patched and reconfigured ad hoc over time. As a result, integration tests succeed in tests but fail in production due to undocumented drift. Which ONE practice should be engaged to enforce environment consistency through standardized change models and configuration baselines?

A) Change Enablement practiceright
B) Service Validation and Testing practice
C) Release Management practice
D) Infrastructure and Platform Management practice

4. Which statement about `service integration as a service' isCORRECT?

A) Multiple vendors provide the service integration and management function
B) The service integrator provides services and manages other vendors
C) The service integrator does not deliver any services to the organization
D) The service integrator can be easily replaced by other vendors to leverage better pricing

5. Which is often included in an Agile approach to software development?

A) Integrated service management toolsets
B) CI/CD
C) Information models
D) Advanced analytics

Solutions: