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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. A plan for managing the end of a supplier contract should be created when?

A) The Supplier Manager decides that there is a risk the contract might need to end soon
B) The contract has been agreed
C) The contract is about to be ended
D) The contract is being negotiated

2. Which of the following do Service Metrics measure?

A) The end to end service
B) Maturity and cost
C) Processes and functions
D) Infrastructure availability

3. Which one of the following statements about Incident reporting and logging is correct?

A) All calls to the Service Desk must be logged as Incidents to assist in reporting Service Desk activity
B) Incident can only be reported by users, since they are only the only people who know when a service has been disrupted
C) Incidents can be reported by anyone who detects a disruptions or potential disruption to normal service. This includes technical staff
D) Incidents reported by technical staff must be logged as problems because technical staff manage infrastructure devices not services

4. Which Service Design process makes the most use of data supplied by Demand Management?

A) Service Level Management
B) Service Catalogue Management
C) IT Service Continuity Management
D) Capacity Management

5. When can a Known Error record be raised?
1.At any time it would be useful to do so
2.After the permanent solution has been implemented

A) 1 only
B) Both of the above
C) 2 only
D) Neither of the above

Solutions: