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HP Selling HP Business Service Management Solutions Sample Questions:

1. With which persona should a salesperson discuss HP Operations Bridge relating to "the lack of a proactive problem and change management process to avoid repeated incidents" pain point?

A) director of distributed systems
B) director of mobile applications
C) director of operations
D) director of service management

2. Which HP Operations Analytics tool provides IT Operation Teams fast analysis from all device and machine data records?

A) OMi Interface Dashboard
B) Vertica
C) Operations Logger
D) Service Health Analyzer

3. With which HP APM persona should a salesperson discuss centralizing application monitoring around a common toolset?

A) director of applications support
B) director of mobile applications
C) director of performance testing
D) director of service management

4. What measures do senior IT management roles use to gauge the impact that a BSM solution is having with respect to their strategy for improvements in IT processes and providing a positive impact to the business? (Select three.)

A) return on investment
B) assured IT Infrastructure uptime
C) reduction in event rates
D) vendor and tool consolidation
E) lowering total cost of ownership
F) operational and capital expense reduction

5. Which definition most accurately describes the Operations Bridge IT process improvement known as "Team"?

A) understanding the relationship between customer IT management personas
B) enhancing the HP sales and customer IT management relationship
C) co-operative working across diverse customer IT management groups
D) HP Sales and Pre-Sales working together to close a deal

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