SAP C_TCRM20_70 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 |
| Exam Number: | C_TCRM20_70 |
| Passing Score: | 63% |
| Related Certifications: | SAP Certified Application Professional - CRM Service with SAP CRM 7.0 SAP Certified Application Professional - CRM Sales with SAP CRM 7.0 SAP Certified Application Professional - CRM Marketing with SAP CRM 7.0 SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 (C_TCRM20_71) |
| Available Languages: | German, English, Russian |
| Exam Price: | USD 500–550 / EUR 400–480 |
| Exam Duration: | 180 minutes |
| Real Exam Qty: | 80 |
| Exam Format: | Multiple choice, Single answer, Multiple response |
| Certificate Validity Period: | No fixed expiration (valid as long as SAP CRM 7.0 is supported) |
| Recommended Training: | TCRM10 – CRM Fundamentals TCRM20 – CRM Customizing |
| Exam Registration: | Pearson VUE Registration SAP Training & Certification |
| Exam Way: | Computer-based testing (onsite at Pearson VUE test centers or SAP Education centers) |
| Pre Condition: | No mandatory prerequisites; recommended basic knowledge of SAP business processes and CRM concepts |
| Official Syllabus URL: | https://training.sap.com/certification/c_tcrm20_70-sap-certified-application-associate-crm-fundamentals-with-sap-crm-70 |
SAP C_TCRM20_70 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Technology & Integration | 12% | - CRM Middleware & Data Exchange - Enhancement Framework - BDoc & Error Handling |
| Topic 2: User Interface & Navigation | 12% | - Web Client Customizing - Role-Based Menus |
| Topic 3: Transactional Processing | 8% | - Sales Transactions - Marketing Elements - Service Transactions |
| Topic 4: Administration & Reporting | 8% | - Basic Reporting & Analytics - CRM Administration Console |
| Topic 5: Interaction Channels | 12% | - Mobile and E-Commerce Channels - Interaction Center - Web Client UI |
| Topic 6: SAP CRM Master Data | 12% | - Product Master - Organizational Management - Business Partner |
| Topic 7: Business Scenarios | 8% | - Integration with SAP ERP - End-to-End Process Flows |
| Topic 8: Basic Functions | 12% | - Partner Processing - Pricing and Conditions - Billing and Revenue |
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