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Peoplecert ITIL Foundation (Version 5) Sample Questions:
1. Which statement about the 'band of visibility' is CORRECT?
A) It applies exclusively to modern, technology-based digital service models
B) It represents all aspects visible between provider and consumer organizations
C) It defines the complete path of the customer's service journey
D) It includes only the activities visible to the service provider
2. A healthcare IT provider is planning to launch a new digital appointment system. According to
'Focus on value', what should the organization do first?
A) Evaluate the risks and financial consequences for the consumers
B) Analyze how the system will help patients achieve their goals
C) Identify who the service consumers and key stakeholders are
D) Understand why patients use the appointment service
3. Which of the following dimension of product and service management addresses organizational and cross-organizational workflows?
A) Partners and suppliers
B) Information and technology
C) Value streams and processes
D) Organizations and people
4. A company plans an improvement initiative and ensures it is clearly linked to organizational goals and objectives. Which continual improvement step is being performed?
A) Take Action
B) Where do we want to be?
C) Where are we now?
D) What is the vision?
5. Which will help solve incidents more quickly?
A) Target resolution times
B) Collaboration between teams
C) Escalating all incidents to support teams
D) Detailed procedural steps for incident investigation
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: B |
By Hobart
