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Peoplecert ITILFNDv5 Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL® Foundation (Version 5) Examination |
| Exam Number: | ITILFNDv5 |
| Available Languages: | French, Chinese, Japanese, English, Polish, German, Spanish, Italian, Portuguese (Brazil) |
| Exam Format: | Closed book, Single correct answer, Multiple choice |
| Real Exam Qty: | 40 |
| Related Certifications: | ITIL® Version 5 Advanced Level Certifications ITIL® Foundation Bridge (Version 5) |
| Exam Price: | From US$690.00 |
| Certificate Validity Period: | 3 years |
| Passing Score: | 65% (26 out of 40 questions) |
| Exam Duration: | 60 minutes |
| Recommended Training: | PeopleCert Official Training Materials |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | Peoplecert ITILFNDv5 Sample Questions |
| Exam Way: | Online proctored exam or onsite at authorized test centers |
| Pre Condition: | No formal prerequisites; recommended for anyone entering service management, IT, or digital roles; prerequisite for ITIL Version 5 advanced certifications |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154 |
Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Product and Service Lifecycle | 17% | - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire - Iterative and flexible application |
| Topic 2: ITIL Value System | 20% | - Management Practices overview - Service Value Chain activities - Governance - Continual improvement - Guiding Principles (7 principles and application) |
| Topic 3: ITIL Management Practices | 28% | - General Management Practices
|
| Topic 4: Digital Product and Service Management Concepts | 18% | - Service relationships: provider, consumer, partners - Value co-creation and stakeholder collaboration - Key definitions: product, service, value, outcome, cost, risk, utility, warranty |
| Topic 5: Four Dimensions of Product and Service Management | 17% | - Information and Technology - Value Streams and Processes - Partners and Suppliers - Organizations and People - Holistic approach and interdependencies |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
Which statement about the 'band of visibility' is CORRECT?
- A. It applies exclusively to modern, technology-based digital service models
- B. It represents all aspects visible between provider and consumer organizations
- C. It defines the complete path of the customer's service journey
- D. It includes only the activities visible to the service provider
Correct Answer: B 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
A healthcare IT provider is planning to launch a new digital appointment system. According to
'Focus on value', what should the organization do first?
- A. Evaluate the risks and financial consequences for the consumers
- B. Analyze how the system will help patients achieve their goals
- C. Identify who the service consumers and key stakeholders are
- D. Understand why patients use the appointment service
Correct Answer: C 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
Which of the following dimension of product and service management addresses organizational and cross-organizational workflows?
- A. Partners and suppliers
- B. Information and technology
- C. Value streams and processes
- D. Organizations and people
Correct Answer: C 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
A company plans an improvement initiative and ensures it is clearly linked to organizational goals and objectives. Which continual improvement step is being performed?
- A. Take Action
- B. Where do we want to be?
- C. Where are we now?
- D. What is the vision?
Correct Answer: D 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
Which will help solve incidents more quickly?
- A. Target resolution times
- B. Collaboration between teams
- C. Escalating all incidents to support teams
- D. Detailed procedural steps for incident investigation
Correct Answer: B 🗳️
By Milo
